Performance Indicators - Product Responsibility

Product Responsibility
G3 Indicator
Customer Health and Safety
PR1
Life cycle stages in which health and safety impacts of products and services are assessed for improvement, and percentage of significant products and services categories subject to such procedures.
Mosaic's principal products are crop nutrients that we continually evaluate and monitor for quality and effectiveness. Our overall quality policy follows.

Mosaic's Quality Statement
Mosaic will lead the industry in delivering a superior quality experience for our customers, shareholders, neighbors and our environment. We are committed to supplying products of the highest quality which conform to customer expectations, sharing best practices, innovating, and partnering with our customers to excel in the global marketplace.

Our animal feed ingredients require a heightened level of vigilance around health and safety impacts and we have adopted a relevant product safety policy:

Mosaic Safe Feed/Safe Food Policy
It is Mosaic's policy that our products be manufactured, stored, and delivered to our customers in a manner complying with all applicable regulatory programs and industry best practices.

Our programs are based on principles of Quality Assurance Management using Hazard Analysis & Critical Control Points (HACCP).

These principles assure production, management, handling and delivery of our products to minimize tampering, or other actions impacting the quality and safety of our products.

Future product development will follow the Stage-Gate® Business System: Product Innovation System process. This ensures that all new products will be evaluated for health and safety impacts for our customers as well as Mosaic employees. We currently have ten potential products that are in various stages of this process.

PR2
Total number of incidents of non-compliance with regulations and voluntary codes concerning the health and safety impacts of products and services during their life cycle, by type of outcomes.
Mosaic had no significant incidents of non-compliance with regulations or voluntary codes concerning the health and safety impacts of our products and services.
Product and Service Labeling
PR3
Type of product and service information required by procedures, and percentage of significant products and services subject to such information requirements.
Mosaic sells fertilizer, animal feed and industrial products in many countries around the world. Mosaic complies with all safety, environmental, labeling and registration requirements of the local government. In addition, where U.S. standards are more stringent, we follow those more stringent standards for the products that we produce in the U.S. for export.

Mosaic provides the required country, state, and local product documentation for all shipments. We provide data specification sheets and a Material Safety Data Sheet (MSDS) for products on Mosaic's internet site. These documents provide information about proper product handling and guaranteed analysis.

PR4
Total number of incidents of non-compliance with regulations and voluntary codes concerning product and service information and labeling, by type of outcomes.
Mosaic had no significant incidents of non-compliance with regulations or voluntary codes concerning labeling of our products and services.

PR5
Practices related to customer satisfaction, including results of surveys measuring customer satisfaction.
Mosaic believes that customer loyalty is critical to sustaining and growing our organization. Customer satisfaction is a key to driving that loyalty. Mosaic has implemented a customer feedback system in which we track customer satisfaction and a variety of customer concerns.

We measure satisfaction levels for fertilizer dealers and our farmer customers globally twice each year. We measure customer satisfaction among fertilizer importers, animal feed customers and industrial products customers annually.

We use the same methodology for customer satisfaction surveys throughout Mosaic's worldwide operations, and we share the results with the entire customer service team. We also discuss the compiled results with key customers.

The metric of customer loyalty, called Net Promoter Score, is shared internally across our worldwide team. The Net Promoter Score is a standard index across a variety of industries around the world and Mosaic benchmarks our results against others', allowing us to target areas where we need to improve.

Marketing Communications
PR6
Programs for adherence to laws, standards, and voluntary codes related to marketing communications, including advertising, promotion, and sponsorship
Mosaic reviews all marketing communications for technical accuracy. We are working with the agriculture community and other stakeholders through our support of the 4R™ nutrient stewardship program through coordination with The International Plant Nutrition Institute and The Fertilizer Institute™.

PR7
Total number of incidents of non-compliance with regulations and voluntary codes concerning marketing communications, including advertising, promotion, and sponsorship by type of outcomes.
Mosaic had no significant incidents related to non-compliance with regulations or voluntary codes related to marketing communications.

Customer Privacy
PR8
Total number of substantiated complaints regarding breaches of customer privacy and losses of customer data.
We are not aware of any significant complaints regarding a breach of customer privacy.

Compliance
PR9
Monetary value of significant fines for non-compliance with laws and regulations concerning the provision and use of products and services.
Mosaic had no significant fines for non-compliance with laws or regulations concerning the provision and use of our products and services.